Conscious Giving Is Better Together

Jay Snyder

Jay Snyder

Chief Operating Officer & Vice President, Americas Sales & Services

There is no muscle memory to writing a check. We forget about it just as soon as it’s cashed and unfortunately, we’re often too busy to even notice. But the people suffering without food, water or decent shelter do notice and it’s time to put an end to unconscious giving. Continue reading

The Second Machine Age: 5 Things Our Kids’ Kids Won’t Know about Retail Shopping

Guy Churchward

Guy Churchward

President, Data Protection & Availability Division
  1. What it was like to purchase goods and take them with you
  2. That Walmart once employed nearly as many people as the U.S. Armed Forces
  3. What “Black Friday” was
  4. What a store credit card was
  5. What it was like to be shopping pack horses at holiday sales

 
After reading my post on the emergence of The Second Machine Age and what it holds for the world of transportation, my boss responded, “I still prefer a clutch and a gear stick!”

And if the comments I received from many of you are any indication, you may feel similarly. However, you also told me you are excited about the changes that lie ahead, not just for transportation, but also for other industries. This made me think about retail and healthcare, and how these industries are transforming as we speak. Continue reading

Listening to Customers

Kevin Roche

Kevin Roche

Senior Vice President, Global Services

The definition of listening is “to make an effort… to hear something… to pay attention… to heed advice.” It’s a critical element in defining the success of any relationship and it’s the starting point for all of EMC’s customer interactions. In fact, it’s one of the key drivers behind our award-winning Total Customer Experience and Customer Commitment.

Total Customer Experience at EMC is reflective of the end-to-end lifecycle that customers and partners experience. It starts when customers engage us to better understand how our products, services, and expertise can help them solve business challenges. It continues as they are enabled by the use of our solutions. As their businesses evolve, the proposed solutions need to scale and change in order meet the challenge. Continue reading