The power of data in healthcare is nothing new. In 1846, a Hungarian doctor named Ignaz Semmelweis collected data to uncover why so many women in maternity wards were dying from childbed fever. After several outlandish theories, he discovered that medical students were transferring cadaverous particles from autopsies and thus one of the first infection-control hand-washing protocols was born. As a result, the rate of childbed fever fell dramatically. By using data to reach his conclusion, Dr. Semmelweis was a data scientist before his time. (more…)
Today’s customers interact with businesses like never before. Whether they’re on online or using a mobile app, customers have come to expect services that are always available, with real-time updates based on changing dynamics and intelligent interactions. If you deliver anything less, you run the risk of losing customers to competitors, who are more than willing to cater to these expectations. Applications are the new face of how businesses interact, engage, win and maintain their customers.
So, how can businesses better understand what their customers really want? (more…)
According to Gartner’s Doug Laney, some 80% of executives believe the value of their company’s data is reflected on their balance sheet, yet this increasingly valuable asset is rarely managed with the same discipline, principles and practices as financial or human capital or physical assets. How can a business bridge this gap? (more…)
As I look back on my experience at Mobile World Congress (MWC) held last month in Barcelona, I’m struck by how rapidly the Telco and Service Provider industry is changing. As I mentioned in my previous post Telcos and service providers are all engaged in large, complex, multi-year infrastructure and service delivery transformations. The technology transformation is the replacement of dedicated network appliances such as routers and cellular network switches with software running on commercial off-the-shelf hardware. The industry term for this is Network Functions Virtualization(NFV). The aim of NFV is to reduce the time to service, and cost for Communication Service Providers (CSPs) to deliver network services.
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