Archive for the ‘Customers’ Category

Dell EMC World 2016: Let The Transformation Begin

Jeremy Burton

Jeremy Burton

Chief Marketing Officer, Dell
Jeremy Burton is the Chief Marketing Officer of Dell, directly responsible for the global marketing structure, strategy, and all aspects of Dell’s enterprise marketing efforts including brand, communications, digital and field & channel marketing. In addition to his marketing responsibilities, Burton leads Corporate Development where is responsible for M&A and venture capital investment activity. He is based at Dell’s offices in Santa Clara, California.

Today, we kick off Dell EMC World in Austin! Nearly 8,000 IT professionals from across the globe will be joining us to learn how they can transform their organizations into digital enterprises.


A Message To Customers: CX Day 2016

Karen Quintos

Karen Quintos

Chief Customer Officer at Dell
Karen Quintos

Latest posts by Karen Quintos (see all)

At Dell Technologies, we have an unwavering focus on putting our customers first. The reality is that you—our customers—have always been the driving force behind everything we do. Our leadership team values just as highly what our customers and team members feel as what financial and market share metrics show.

And today, as we celebrate the industry-wide Customer Experience Day (CX Day), I am especially humbled to extend a personal video message to you—our valued customers.

As a new company, we open a new chapter and you can expect a new experience—driven by a single commitment: the relentless pursuit of your success. Thank you for putting your trust in us. The best is yet to come.

And if you feel so inclined, please join me at Dell’s live CX Day virtual event today at 2 pm EST to hear from our customers and leaders and learn more about our CX strategy and customer-centric innovations. I also hope you will share why you are passionate about your customers using #CXDay on Twitter.

The Key to a Best-in-class Customer Service Experience

Howard Elias

Howard Elias

President, Dell EMC Services and IT
Howard Elias is President, Dell EMC Services and IT, supporting customers across the Client Solutions and Enterprise Solutions Groups. He oversees technology and deployment services, consulting services, global support services, education services, global Centers of Excellence, and the IT organization.

Along with the other members of the executive team, I spend a great deal of time talking with our customers and partners about the future of Dell and Dell EMC and they clearly understand the value we will bring to their businesses. They see our combined company as a more strategic IT provider, especially around the broader portfolio we can now offer and our combined scale in the marketplace. And this is consistent with what industry research firms are hearing from the customers and partners they have surveyed.


Why Everything Must Change In Technology Services

Reflections 1In the world of technology services, change is underway whether or not we choose to accept it.

Soaring adoption of public and hybrid cloud combined with open source app development are directly impacting traditional consumption models.  From a go-to-market perspective, services offerings are evolving to be more solution-oriented and readily available online.

And there’s an increasing need for automation and scalability of our technology and expertise as services professionals. (more…)