Tony Kolish, SVP, EMC Customer Support Services
During the past several years, I have personally witnessed the emergence of a new generation of customers and employees who want to use web-based tools as their main way or one of several ways of interacting with us. The use of smart phones and tablets has proliferated into the workplace and has compelled EMC to expand the types of support channels and languages available to our customers. My priority as the leader of EMC’s Customer Support Services organization is to understand customers evolving requirements and transform the way we provide support so we consistently deliver the highest quality of service.
