Senior Vice President, EMC Global Services
In 2014 we will see the acceleration of a redefined role for corporate IT. Business has new alternatives, enabled by ever expanding public cloud and SaaS providers which continues to raise the bar for internal IT.
So look for CIOs to embrace a service orientation next year. They will seek to articulate what their IT functions do as a set of services for their enterprise. Services will be presented through an intuitive interface offering clear pricing and service level objectives, as well as a variety of internally delivered and externally sourced options.