Shifting Gears: Trends in drivers of customer satisfaction

Howard Elias

Howard Elias

President & Chief Operating Officer, EMC Global Enterprise Services
Howard Elias is President and Chief Operating Officer of EMC Global Enterprise Services. He has overall responsibility for setting the strategy, driving execution, and creating best practices for EMC's consulting services, technology professional services, operational services, and global customer support organizations. He also has responsibility for corporate shared services including global IT, Centers of Excellence, and manufacturing and supply chain operations. In addition, he leads EMC's cloud service provider partner program. He is based at EMC’s corporate headquarters in Hopkinton, Massachusetts, United States.

TrendsIn my years at EMC I’ve seen a lot of changes in the tech industry. Those that capture my greatest attention are changes in our customers’ needs and what drives value and business outcomes. With today being Customer Experience (CX) Day, a globally recognized day to celebrate companies’ commitment to customers, I thought I’d reflect on a few trends I’ve seen over the years, and I’d be interested to hear your observations, too. Continue reading

Video Surveillance at the Edge

Jeff Boudreau

Jeff Boudreau

Senior Vice President and General Manager, Enterprise and Mid-Range Systems Division, VNX Business Unit

video surveillanceDid you know the video surveillance equipment market is expected to grow from about $15B in 2014 to nearly $26B in 2018? IHS Technology and many other analyst firms have the surveillance market growing more than twice as fast as the overall IT market. Where is all the infrastructure investment going?  Continue reading

‘Thank You’ Is Just The Beginning

Kevin Roche

Kevin Roche

Senior Vice President, Global Services

Whether you have invested in a global infrastructure using a broad set of solutions from EMC and our Federation partners, or are just in the preliminary conversations about the right product and service mix for your environment, we appreciate your willingness to give EMC the opportunity to earn your business.

We do not take for granted that you have a choice in which technology vendor you choose.  Therefore, every interaction with our company is a new opportunity for us to prove how we will engage, enable, and evolve with you. Thank you for your trust and partnership and for believing in EMC. Continue reading