In my years at EMC I’ve seen a lot of changes in the tech industry. Those that capture my greatest attention are changes in our customers’ needs and what drives value and business outcomes. With today being Customer Experience (CX) Day, a globally recognized day to celebrate companies’ commitment to customers, I thought I’d reflect on a few trends I’ve seen over the years, and I’d be interested to hear your observations, too. Continue reading
President & Chief Operating Officer, EMC Global Enterprise Services
Howard Elias is President and Chief Operating Officer of EMC Global Enterprise Services. He has overall responsibility for setting the strategy, driving execution, and creating best practices for EMC's consulting services, technology professional services, operational services, and global customer support organizations. He also has responsibility for corporate shared services including global IT, Centers of Excellence, and manufacturing and supply chain operations. In addition, he leads EMC's cloud service provider partner program. He is based at EMC’s corporate headquarters in Hopkinton, Massachusetts, United States.