The power of data in healthcare is nothing new. In 1846, a Hungarian doctor named Ignaz Semmelweis collected data to uncover why so many women in maternity wards were dying from childbed fever. After several outlandish theories, he discovered that medical students were transferring cadaverous particles from autopsies and thus one of the first infection-control hand-washing protocols was born. As a result, the rate of childbed fever fell dramatically. By using data to reach his conclusion, Dr. Semmelweis was a data scientist before his time. (more…)
Today’s customers interact with businesses like never before. Whether they’re on online or using a mobile app, customers have come to expect services that are always available, with real-time updates based on changing dynamics and intelligent interactions. If you deliver anything less, you run the risk of losing customers to competitors, who are more than willing to cater to these expectations. Applications are the new face of how businesses interact, engage, win and maintain their customers.
So, how can businesses better understand what their customers really want? (more…)
Look around and see how dramatically digital technologies are revolutionizing entire industries, enabling new business models while disrupting familiar ways of doing business. Perhaps no industry illustrates this more starkly than media and entertainment and the proliferation of online journalism and crowd sourced content. The insurance industry could be next, where the deployment of sensors and advanced analytics are changing how risk gets measured and priced, how buyers compare policy offers and how policyholders file claims from mobile devices, submitting video for documentation. Looking further into the future, what will be the impact of driverless vehicles on rides for hire and trucking, not to mention today’s Uber drivers and teamsters who earn a living hauling people and freight from point A to B? (more…)
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